Privacy policy

OzGraff is committed to protecting your privacy. This privacy policy explains what personal information is collected from you via our webstore and what we do with that information. It forms part of our terms and conditions, which we may amend from time to time. By using our webstore you agree to the way in which we process your personal information as outlined in this policy.

Information collected

We collect personal information from you when you register with us, complete an online form, you e-mail us or complete a transaction with us, you enter a prize draw or other competition with us, or we speak to you over the telephone.
We also collect personal information about you by using "cookies" on our webstore - please see the section on cookies below.
We collect the following information about you in order to process our orders: your name, address, delivery address, and telephone number. We require a telephone number to contact you if there are any difficulties with your order.

Use of information

We use the information we collect about you to process orders, deal with any enquiry or request and/or to send you information about our products and offers from time to time.
We will pass your name, delivery address and telephone number on to the carrier responsible for delivering your order to you.
We may also use the information that we collect to inform you about new products, offers or changes to our products.
The information collected about you will not be used for any other purposes and will not be sold or otherwise disclosed to any other organisations, except to (i) other companies within our group, (ii) our or their successors in title and (iii) third party service providers engaged by us (or other members of our group) to help operate our business effectively.

Security of information

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
We do not store any identification or credit card details on our webstore or server.

Cookies - Collection of Anonymous Data

As described above, we sometimes collect anonymous information from visits to our webstore to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on our webstore, but we do so in ways that keep the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our webstore, and to help us make our webstore more useful to such visitors. This includes analysing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.
We collect the anonymous information we mentioned above through the use of various technologies, one of which is called "cookies". A cookie is an element of data that a webstore can send to your browser, which may then be stored on your hard drive.

Customer / User Identification and Log-In

A temporary cookie is currently used to identify a user during the registration and checkout processes.
When a user provides a username (e-mail address) and password to "log into" our webstore, either as an existing or a new user, a temporary cookie is set which identifies the applicable user account.
This temporary cookie is maintained until the user:
1. Clicks the log out button
2. Closes down their browser session
3. Manually clears the User identification cookie

User Log-In Caching

Within this webstore cookies may in the future be used to save the visitor's password (if and when this facility is provided) so that it does not have to be re-entered at each new visit. If the user has chosen "remember login and password", the following two items above will be encoded within cookies:
1. A unique Customer ID
2. A login state
If a "registered" user to our webstore returns to the site without logging in, the ID stored in the cookie can be used to track the user (unless the user manually deleted the cookie, at which point the server may automatically regenerate another cookie).

Cart Functionality

This webstore also utilises cookies for the identification of shopping carts. When a user clicks an 'Add to Cart' button for the first time during a browsing session a temporary cookie is set to identify a unique Cart ID for that user.
Any items that the user chooses to add to the cart are associated with the unique Cart ID until the user either:
1. Closes down their browser session
2. Places an order
3. Removes all items from their current cart
4. Manually clears the Cart Cookie
The temporary cookie is cleared when any of the above events occur.

Cart Caching

This webstore may, at some point in the future utilise non-temporary cookies or (i.e. having a limited or unlimited lifespan) to enable cart identifiers to be stored for longer than a single browsing session.
Non-temporary cookies would only be used to enhance the user experience and avoid the need for new cart identifiers to be issued during each new user session.
Non-temporary cart cookies would remain until the user:
1. Places an order
2. Removes all items from their current cart
3. Manually clears the Cart Cookie

Collection and Anonymous Usage of Personal Data

When we collect personal data from you in connection with a transaction we may extract some information about that transaction in an anonymous format and combine it with other anonymous information.
This anonymous information is used and analysed only at an aggregate level to help us understand trends and patters. None of this information is reviewed at an individual level.


If you are aged under 18 then you can not buy aerosol paint from this webstore.

Other websites

Our webstore may contain links to other websites which are outside our control and are not covered by the privacy policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

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May be changed and updated at any time.


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